When you have been in business for over 50 years it’s undeniable that you’re doing something right. That is not to say there haven’t been ups and downs or challenges over the last half century but consistent over all those years has been a foundation of understanding among Dukane AV employees that superior customer service is priority number one.
What is our recipe for success? Well, it starts quite simply with being available when you need us. We take great pride in having real people answer the phone when you call. To us this is extremely important because we feel your time is extremely important. Often we get calls from educators that have a one hour free period and need to get assistance before students return to class. We get calls from installers looking for help while literally up on a ladder. And we get calls from customers that are working on bids with extremely tight deadlines. We get it. We understand that sometimes you just need an answer right now.
At Dukane, being available is step number one and we have policies and contingency plans in place to make every effort to answer the phone every time you call. However, if you manage to catch us away from our phones or assisting other customers we promise to return your call within 90 minutes. That’s right, we call it our 90 Minute Response Guarantee and it means you will get the answers you need in a timely manner or we will compensate you for it on your next order. It’s real... check it out… http://dukaneav.com/documents/SupportFiles/90MinuteResponseGuarantee.pdf.
Simply being available when you need us. Sounds nice right? Go ahead and give us a call. Let us show you what 50 years of superior customer service sounds like. It’s our number one priority.
No comments:
Post a Comment